Shipping Policy

We offer free UK delivery with no minimum spend. This applies whether you’re ordering a costume, accessories or decorations.

This policy describes UK delivery. For a destination outside the UK, please contact us before ordering to check whether delivery is available and what charges would apply.

Orders are dispatched within 48 hours. During preparation, your order is processed and made ready for shipment.

Dispatch does not mean delivery within 48 hours. Please also allow for the estimated delivery period below.

Our estimated delivery time is 10–15 days.

Delivery dates are estimates unless we expressly agree a specific date with you. Please allow extra time before Halloween, a fancy dress party or another celebration.

Check your order emails for delivery updates. Where tracking information is provided for your shipment, use it to view the latest carrier updates.

If you cannot find an update, check your spam or junk folder. You can also contact us with your order number and the email address used at checkout.

Please check your recipient name, address and postcode before placing your order.

If you notice an error, contact us as soon as possible. We will check whether the address can still be changed. Changes may not be possible once the parcel has entered the delivery network.

If the parcel is returned or cannot be delivered, we will explain the available options and any applicable, lawful redelivery costs before arranging another shipment.

Seasonal demand, public holidays and carrier disruption can affect delivery estimates. If your order is overdue, contact us so we can investigate and explain the next steps.

Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract being made. Your legal rights if delivery is late remain unaffected by this policy.

If your parcel arrives damaged or contains an incorrect item, contact us with your order number and a description of the problem.

If possible, keep the packaging and take photos of the parcel and affected item to help us investigate. If you cannot provide photos, please still contact us.

We will explain the appropriate remedy. Your statutory rights regarding faulty, damaged or misdescribed goods remain unaffected.

If tracking shows delivery but you cannot locate the parcel, check any delivery notes and whether someone at your address accepted it.

If it is still missing, contact us with your order number. We will investigate with the carrier; a tracking status alone does not settle whether you received the goods.

Where we arrange delivery, we remain responsible for the goods until you, or a person you identify to receive them, takes physical possession. Different rules may apply if you independently appoint a carrier we did not offer.

If you wish to cancel, contact us as soon as possible. Before dispatch, we will check whether we can stop the shipment.

Dispatch does not automatically end your right to cancel. For most online purchases, you may notify us of cancellation up to 14 days after the day you receive the goods, subject to applicable legal exceptions.

If the order is already on its way, you may need to return it. Our Terms & Conditions and Returns & Refunds Policy explain the process and applicable return costs.