Privacy Policy

Who to Contact

For questions about information used in operating Halloween Costumes Shop UK, contact us at:

contact@halloweencostumeshop.co.uk

Halloween Costumes Shop UK
2 Lower Byrom Street
Manchester, M3 4AN
United Kingdom

Information You Provide

Depending on how you use the store, the information you provide may include:

• Your name and contact details.
• Billing and delivery addresses.
• Order contents and purchase history.
• Account details, if you create an account.
• Messages, return enquiries and information you send through our contact form.

Technical & Transaction Information

Operating an online store can involve processing IP addresses, browser and device information, security logs and shopping-session information.

Payment and delivery services may provide transaction references, payment status and delivery updates associated with your order.

Please do not include full card details, security codes or passwords in messages to us.

Orders & Customer Support

Contact, address and order information is used to handle purchases, arrange delivery, communicate about orders and manage returns or refunds.

The relevant legal basis is performing our contract with you, or taking steps you request before entering into a contract.

Without information needed for payment or delivery, we may be unable to complete your order.

Other Reasons for Processing

Legal obligations: relevant transaction records are used to meet applicable tax, accounting and other legal duties.

Legitimate interests: information may be needed to protect the store against fraud, resolve disputes and respond to general enquiries. These interests must be balanced against your rights.

Consent: where processing relies on your permission, you can withdraw that permission.

Payments & Service Providers

Information needed to operate the store and fulfil orders may be shared with payment services, delivery carriers, hosting providers and providers supporting customer communications.

The data involved depends on the service: a carrier needs delivery details, while a payment provider handles information needed for your selected payment method.

Providers may also process information for their own purposes under their privacy notices. Information may be disclosed to professional advisers or authorities where legally necessary.

Cookies & Similar Technologies

Cookies and similar technologies can support functions such as your basket, login and checkout.

Where optional analytics or advertising technologies are used, the applicable consent requirements must be met before they operate. Merely browsing the site does not constitute consent.

Browser settings let you remove or block cookies, although blocking essential cookies can affect store functionality.

Marketing Preferences

Where you consent to promotional emails, your contact details and preferences are used to send those communications.

You can withdraw consent using the unsubscribe option in a promotional email or by contacting us. Withdrawing consent does not affect processing that was lawful before withdrawal.

Order and service messages are separate from promotional communications.

How Long Information Is Kept

Retention depends on why information is needed. Order records may remain necessary for accounting, tax obligations, returns and legal claims.

Enquiry records are assessed according to whether the matter is resolved and whether follow-up or dispute handling remains necessary. Marketing preferences may need to be retained to respect an unsubscribe request.

These purposes and applicable legal requirements determine when records can be deleted or anonymised.

International Processing

Depending on the providers involved, personal information may be processed outside the UK. Restricted transfers require an applicable legal transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards.

Contact us for details of any international transfers relevant to your information and how to obtain information about the applicable safeguards.

Your Data Protection Rights

Depending on the circumstances, you can request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion or restriction of processing.
• Portability of eligible information.
• An objection to processing based on legitimate interests.
• An end to direct marketing.

Contact us to make a request. We may need proportionate information to verify your identity. Requests are normally handled within one month, subject to applicable legal extensions or permitted pauses.

Privacy Concerns & Updates

If you have a concern about your information, please contact us so we can investigate. You can also complain to the UK’s Information Commissioner’s Office .

This policy may be updated to reflect changes to the store or applicable requirements. An update does not by itself provide consent for a new use of your information.