Returns & Refunds Policy

We offer a 30-day change-of-mind returns period. Notify us within 30 days after delivery, then send your items back within 14 days of your notification.

Under this additional offer, items must be unused, unwashed and in their original condition, with their original packaging and supplied tags. Trying on a costume to check the fit is acceptable; wearing it to an event is not.

These conditions apply to our additional commercial offer. They do not restrict your statutory cancellation rights or your rights regarding faulty or misdescribed goods.

For most online purchases, you may cancel from the time the contract is made until 14 days after the day you receive your goods, without giving a reason. For a single order delivered separately, this normally runs from receipt of the last item.

Tell us clearly by email or post that you wish to cancel. You then have 14 days to send the goods back. Cancellation does not require prior approval and is not automatically prevented by dispatch.

You may inspect goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Email contact@halloweencostumeshop.co.uk with:

• Your name and order number, if available.
• The email address used at checkout.
• The item or items you wish to return.

If there is a problem with an item, a description and photos can help us understand the issue. A reason and photos are not required to exercise your statutory change-of-mind cancellation right.

Pack your return securely, include your order details inside the parcel and keep proof of posting.

Please send returns to:

Halloween Costumes Shop UK
2 Lower Byrom Street
Manchester
M3 4AN
United Kingdom

Include your name and order number to help us identify your parcel.

Change-of-mind returns do not apply to clearly personalised or custom-made items, or sealed goods unsuitable for return for health or hygiene reasons once unsealed, where the relevant legal conditions are met.

These exclusions do not apply automatically to all costumes or accessories and do not affect your rights if goods are faulty, damaged or misdescribed.

Refunds are issued to your original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.

For statutory cancellations, we refund without undue delay. Unless we offer collection, we may wait until we receive the goods or evidence that you sent them back, whichever comes first, and refund within 14 days of that event.

For returns under our additional 30-day offer, we check the returned items against the offer’s conditions and issue eligible refunds within 14 days of receiving them.

Refunds reflect the amount paid. When you cancel the whole order under your statutory rights, we also refund any standard outward delivery charge. Premium delivery supplements need not be refunded.

If your order arrives damaged, faulty or incorrect, contact us with your order details and an explanation of the issue.

Photos of the item and packaging can help, but please still contact us if photos are unavailable. We will explain the appropriate remedy and cover reasonable return costs where required by law.

Your rights regarding goods that are not of satisfactory quality, fit for purpose or as described are separate from our change-of-mind offer and do not automatically end after 30 days.

For change-of-mind returns, you are responsible for direct return postage only where this was clearly disclosed to you before purchase. Otherwise, we cover those costs.

If an item is faulty, damaged or incorrect, we cover reasonable return costs where required by law. Contact us so we can help arrange an appropriate return method.

Sale items are covered by this policy. A discount does not reduce your statutory rights. Refunds are based on the price actually paid for the returned item.

If you cannot locate a refund, contact us with your order number. We can check its status and provide any available payment reference.

Your bank or payment provider may also help trace an issued refund. Please do not send passwords or full payment card details.